Return Policy

At englishdev, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund in accordance with this Return Policy.

We welcome customers worldwide and aim to make the return process as clear and convenient as possible.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact our customer service team within this period. Returns requested after the 30-day period may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, items should meet the following conditions:

Items must be unused, unworn, unwashed, and in their original condition.
Items must be returned with their original tags, packaging, and accessories, where applicable.
Items must not show signs of damage, stains, odors, or alterations caused after delivery.
Proof of purchase or a valid order number must be provided.

We reserve the right to review returned items before approving a refund, subject to applicable consumer protection laws.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

Items marked as final sale or non-returnable, where clearly indicated.
Gift cards or digital products, where applicable.
Personalized or customized products, except where required by law.
Items that have been used, washed, damaged, or altered after delivery.

This section does not affect any mandatory return or cancellation rights provided by applicable law.

4. How to Request a Return

To start a return, please contact our customer service team at:

Email: [email protected]

Please include the following information in your email:

Your order number.
The name of the item you wish to return.
The reason for your return.
Clear photographs of the item, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions when applicable.

Please do not send items back before receiving return instructions from our team.

5. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

Change of Mind: Customers are generally responsible for return shipping costs if they no longer want the item or ordered the wrong size or color.
Damaged, Defective, or Incorrect Items: If you receive an item that is damaged, defective, or different from what you ordered, please contact us. We will review the issue and assist with an appropriate resolution in accordance with applicable law.
Other Return Circumstances: Return shipping arrangements will be confirmed by our customer service team based on the circumstances and applicable requirements.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or stated in our policies.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

If approved, the refund will generally be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.

Refund processing times may vary depending on your payment method and financial institution.

7. Exchanges

If you would like a different size, color, or item, please contact our customer service team.

Exchanges are subject to product availability and applicable return conditions.

If an exchange cannot be arranged, you may request a return and place a new order, subject to this policy and applicable law.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photographs showing the issue, where applicable.

We will review your request and work with you to determine an appropriate solution, such as a replacement or refund, in accordance with applicable law.

9. International Returns

We serve customers in different countries and regions. International returns may involve additional shipping costs, customs procedures, or delivery arrangements.

Customers should contact us before sending an international return so that we can provide the appropriate instructions.

Unless otherwise required by applicable law, customers are generally responsible for international return shipping costs for change-of-mind returns.

Any customs duties, taxes, or other charges associated with an international return will be handled in accordance with applicable requirements and the return arrangements provided by our team.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to assist with cancellation requests, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If your order has already been shipped, you may need to follow the return procedures after receiving the package.

Nothing in this section limits any cancellation rights available under applicable consumer protection laws.